SHIPPING & DELIVERY

 First Class shipping on all orders is free of charge to all 50 USA states and the District of Columbia via the United States Postal Service. Orders will be shipped the day after they are placed. Worldwide 

shipping is via USPS using First Class International packaging and is determined by weight.

 

International buyers are responsible for all duties and customs charges that may be incurred. Custom policies vary widely from country to country. Contact your local customs office for further information. Please note that when customs clearance procedures are required, it can cause delays

beyond the orginial delivery estimates.

 

WHAT SIZE ARE OUR MITTENS?

Our adult mittens, depending on the design, may be offered in:

Adult Small: 9 inches from top to bottom of cuff

Adult Medium: 10 inches from top to bottom of the cuff

Adult Large: best fit for men,  11 inches from top to bottom of the cuff.  

If you need a size that's significantly smaller or larger, contact us to see

if we can create a special order for you.

 

EASY RETURNS

Returns will be accepted within 14 days of receiving your purchase, 
if an item is misrepresented or arrives damaged. Refunds, minus shipping costs, will only be issued

AFTER we have received the returned, original order. All returns must in the original condition,

(NEW, UNWORN, CLEAN) and in the same or comparable packaging. 
Mittens purchased between Nov. 1, 2017, and Dec. 25, 2017, may be returned on or before Jan. 8, 2017.

 

TRACKING YOUR ORDER

Delivery confirmation and tracking numbers are included for all USA orders. Delivery confirmation is included in all shipments going to the following countries, Canada, Australia, Belgium, Brazil, Croatia, Denmark, France, Germany, Great Britain and Northern Ireland, Israel, Netherlands, New Zealand, Spain and Switzerland. There is no delivery confirmation available for all other countries. 

 

CUSTOM-MADE ITEMS
All custom-made items are a final sale and cannot be refunded, unless an error was made on our part.
100% SECURE ORDERING 

All credit card transactions are handled via PayPal and are 100% secure according to its guidelines.

 

PRIVACY POLICY

Customer personal information is private and will not be sold to a third party.

Frequently Asked Questions

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© 2020 Mitten Sisters 

mittensistersny@gmail.com